Airport Operations Intern 

Based in BUD - Office 

Responsibilities: 

• Disruption Management:  
• Oversee disruption management at Budapest Airport 
• Communicate and follow up on flight disruptions and recovery procedures based on EU261/2004 regulation 
• Be present at the boarding gate for flights with potential disruptions 
• Assist passengers with questions regarding the company or ongoing disruptions (during delays, flight reschedules, or cancellations) 
• Support passengers during disruptions by distributing water and meal vouchers 
• Supervise hotel arrangements concluded by the Ground Handling Provider 
• General operations related tasks (out of disruption times) 
• Real-time monitoring of the operation at Budapest Airport based on Ground Operations needs 

Requirements: 

• Active university/college full-time student status in Hungary 
• Fluent in English and Hungarian (written and spoken); additional languages are an advantage 
• Ability to work in 7-hour shifts, including weekends and holidays, from morning until late evening 
• Ability to work under pressure  
• Excellent communication and organization skills 
• Flexible approach and ability to remain diplomatic  
• Experience in airport operations or in customer care areas is an advantage 

When applying, please only provide valid information regarding your educational background and certificates, as the original documents will be requested during the hiring process.